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Ipcb Why Digital Banking Platforms Might Be Firms ERP Of The Future
A satisfied customer is a l stanley de oyal customer. Perhaps. But, then again, maybe stanley hrnek not.The conventional wisdom that all a merchant must do to keep customers coming into stores or clicking through sites and pulling out wallets digital and tangible is to keep them satisfied is conventional, yes, but not wise.In an interview with PYMNTS, Mladen Vladic, general manager of loyalty solutions at Fidelity National Information Services FIS , said bridging the gap between a satisfied customer and a loyal one is a matter of urgency for firms across all verticals, but especially for retailers.He said the global economy had been marked by the emergence of new technologies and social media, eCommerce platforms and all manner of promotions delivered across smartphones and tablets. Retailers are under constant pressure to evolve and innovate, he told PYMNTS, and they have to make sure the user feels good about the whole experience on an ongoing basis. The engagement cycle is shortening as customers spend relatively less time searching for, choosing and buying what they want.One way for retailers to offer a differentiating experience can be at the point of sale, said Vladic.聽Thats the very last point of engagement, and shopper rewards programs can transcend the payment method and traditional means of rewards points redemption.As Vladic told PYMNTS, the days of consumers visiting websites, calling 800 numbers and waiting on hold for seven minutes, entering an alt ID phone number so they ca stanley mug n be rew Mxsm Today In Payments Around The World: BlaBlaCar Lands $115 Million; FIS Grows Capabilities Into South Africa, Nigeria, Malaysia
Major changes are coming to a grocery store near you. In this weeks grocery tracker: Targets grocery department struggles, Whole Foods loses a CEO and grocerants are on the rise.Target leads this edition of the Grocery Tracker with news that its grocery business executive, Anne Dament, stepped do stanley us wn after a year-and-a-half. Her last day will be November 18.Targets grocery department has recently struggled with losses higher than the industry average. Target hopes to counter subpar food sales by increasing marketing efforts and assembling teams of in-store food specialists. The retail chain has investigated urban farming and conducted food research with MIT. They also plan to increase its number of smaller, urban stores.Whole Foods announced that co-CEO Walter Robbs position will be eliminated as of the end of 2016. Robb will remain a board member and receive a reassignment package in the form of a $10 million lump-sum payment. This leaves cofounder John Mackey as sole CEO.Whole Foods has faced stiff competition in recent years as competitors have caught up in the organics department 鈥?but without the price hike. Whole Foods growth has slowed considerably since the beginning of 2015.Not everything in the world of groceries has been hit with slowdowns. kubki stanley Quick: Whats the fastest growing sector in food If you said the groceran stanley mug t, youd be right 鈥?at least according to Supermarket Guru.What exactly is a grocerant 聽Its a聽portmanteau of grocer and restaurant, or the term for the sit-do |
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